DELIVERY COSTS & DELIVERY TIMES

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day following receipt of your order. You will receive an email confirming shipment of your order.

We normally use Royal Mail special Delivery for the postage of all art to UK customers. This next day service allows you to track the status of your order, once it leaves us, and the tracking number will be included in the email we send on shipment.

Packing and Next Day postal service to UK customers is £9.95 per order, with no charge for additional items.

If the item ordered is too large for standard Special Delivery postage, the most expedient alternative will be used within the same charge band.

Artwork can be shipped worldwide, but additional shipping costs will be required. Where possible a signed-for service will be used, again using the most expedient method within the international charge band.

The standard cost of shipping international parcels is £19.95 per order. It may be possible to include additional items without extra cost, unless extra weight significantly increases postal charges.

Heavy items (eg: collage on steel plate or large mosaics) will be shipped at cost, and an individual quotation will need to be agreed. Such items will be clearly marked and you will be asked to email first for a shipping quotation.

Please note that the customer is responsible for all import and customs duties, should these be levied.

In the unlikely event of your product being out of stock, we will contact you and tell you when we expect to receive your product. We will be able to arrange any changes to your order if you feel it necessary.

Our Returns Policy

Return of goods

We operate a "no-quibbles" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 14 days from date of invoice. You will receive a full refund for the price you paid for the artwork. When returning an item, please pack the item securely in its original packaging. For your own protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.

Right to Cancel

In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within seven working days following the day on which you receive the goods. Please ensure that the artwork is returned in its original condition. For your own protection we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us. You will be reimbursed the price you paid for the artwork in full once it is returned to us in good condition.